Please find attached an up to date copy of the weekly Customer
Feedback Questionnaire scores for your property.
I have sent you all of the scores I have up to the 31/08/07; this
should give you a clearer picture of how your property is performing
for summer 2007. These scores are from 72 questionnaires returned.
As before we are looking for properties to score above 66 in all
areas, anything below needs to be addressed.
Below are the score breakdowns and the average figures for your
resort and the whole island, so that you have a comparison.
Thank you for your help in ensuring that our mutual guests have
an excellent holiday, if you require any assistance please do not
hesitate to contact me.
Senior Quality Co-ordinator
Crete & Santorini
Hi Scorpios Beach,
After having returned to UK and reality, we just wanted to say
THANK YOU for making our holiday so fantastic. We had such a relaxing
time and recharged our batteries for the coming winter here at
home. We met people that we will continue to be in contact with
and the memories from this last week will never disappear.............
Thank you to all of you at Scorpios Beach for being so friendly,
kind and accommodating during our stay. We were impressed by the
atmosphere, the clean and well looked after studios and the lovely
pool area. We will never forget the hotel and the beach. The black
silky sand will stay with us for a long time. The minibus to Fira
and Kamari was brilliant and so easy to catch. Thank you to our
driver as well whose club sandwiches we have tried to make at
home but they will never ever taste as good as they did when made
by him. Thank you for even making them after the kitchen was closed
on the day of departure. We appreciated his kindness............
Good luck also to the little new arrival in October. We wish you
all the happiness with your new baby. Again, thank you so so much
for making our holiday such a memorable one. We will never forget
our week at Scorpios Beach.
Hopefully we will be back to you and Santorini one day........................
Kind regards, Ingela and Helene Goransson
Room 26 (14/8 - 21/8)
I just wanted to thank you for all your help in answering any
questions I had about the island, the car and the ferry boat tickets.
Your help made our trip more enjoyable. The rooms were very nice
and clean and the apartments were located at a quiet end of town,
the beach we liked the best was the one across the street. The
restaurant next door was also very nice. Our trip to Greece this
year was the best. We found that people went out of their way
to help us. It had been 5 years since we had been there and we
could not believe the changes that have taken place. We plan on
visiting Greece again next summer.
Thanks for all your help.
We are a Norwegian family of four people. Since 1980 we have spent
most of our holidays in Greece. In 1999 we decided to spend our
holiday in Santorini, and this was our first meeting with hotel
Scorpios. From the first moment we all felt that we had found
our paradise. The hotel looked beautiful. Perfect size; always
clean and the beach close by. The hotel is situated in a quiet
part of the island. This is the place to spend a holiday if you
want to relax! But moving round Santorini was not a problem. The
hotel has a minibus. We could take the local bus or a taxi. Sometimes
we rented a car. During our first visit in 1999 we all agreed
that this was a hotel we wanted to come back to. It is safe to
bring children here and the family that runs it is extremely friendly!
To day we feel that they are our family. So of cause we went back
the next summer. So far we have lived in our second home; hotel
Scorpios, five times. We always look forward to go back and know
that we are welcome.
We could write pages after pages about the hotel because we love
it so much. So if anyone which to know more, you are welcome to
send us e-mail or even telephone us.
Best regards Trygve Slettevold and his family.
Tel: 416 27555
My husband and I spent ten days on the beautiful island of Santorini.
We can't think of anywhere else we'd rather go for a holiday.
The people on the island of Santorini were very kind and we felt
very welcome, however, the absolutely best part of our stay there
was being fortunate enough to have chosen Scorpios Hotel as our
home base. The owners, Argiris, Jenny, Susanna and Nikos were
wonderful hosts. They made us feel quite at home and we still
keep in touch by e-mail. The hotel itself is beautiful, and immaculately
well kept. I can't say enough good things about my friends and
their beautiful hotel.
In order to find out how our clients feel about their vacation,
Scandinavian Leisure Group is weekly distributing a Questionnaire
to all our clients in all destinations. From the results of
this research we can also clearly see how our clients enjoy
their stay in your hotel, and also the service you provide
Hotel Quality Rankinglist - Until 22nd of July.
The figures on the following page are including Expectations,
Cleaning, Hotel Staff, Ambience and satisfaction with the room.
To be included in this list your hotel must have at least 50 answers
accumulated from the beginning of the season until week 29.
Scandinavian Leisure Group is always working towards a minimum
level of 3.8 points, in order to make our clients satisfied.
I am happy and impressed to see that some of you managed to
score over 4.0, EXCELLENT! And congratulations to Scorpios, Roussos
Beach and Rose Bay for being Nr 1, 2 and 3.
The Scopios Beach Hotel is so relaxing and beautiful! With a
view of the Ocean and a clean up kept building your environment
is perfect for leisure. The rooms are spacious and clean. The
warm family atmosphere makes it hard to leave.
I believe e the Scorpios Beach Hotel is the best Hotel one could
stay at in Santorini.It is across from a beautiful black beach
with an amazing children's play ground- non found anywhere else.
It was quiet and yet 5 minutes by car from Kamari Town and 15
min from Fira the Capital. Both cities are very very crowded and
noisy. Our Hotel was so close and very quiet. The rooms were beautiful
and clean. The management was amazing, so accommodating. We compared
Scorpios with many others after we arrived and really none could
compare to the quality of Scorpios.I Highly recommended to all
Janae and Mike Wilson
This is Ringo From Hong Kong, we are home now!
I was so nice to be your guest in Scorpios Hotel, a place which
can provide quiet stay, nice ocean view, a beach, clean room and
areas, and the most important of all, family feel!
You guys and girls surprise us by running a hotel with that special
way! It was unbelievable!
Argirls, you are extremely helpful and excellent! I know you keep
running the hotel in her excellent sate as you are always busy.
Jenny, Susanna and Nikos are also nice and they make us feel we
We wish to visit you again in the near future!
Wish you and other people happy and healthy!
Ringo and Natalie.
avons apprecie l'acceuil , leurs disponibilites , la qualite des
services de l'hotel , le confort des chambres et des espaces libres
, leurs conseils pour preparer nos sorties touristiques L'Hotel
est idealement bien place et permets de beneficier de la piscine
, de la mer a quelques pas , et non loin des differentes destinations
touristisques . Leurs chambres permets de recevoir tant des familles
que des couples dans un decort de charme , raffine , voir ideal
pour un sejour d'amoureux ! jean jacques LAFITTE, LEMPDES (FR). 2006-08-29
typique de charme, discret,dans un cadre tres familial situe a
som de la plage.
& Rodolphe/ Paris ( 28/08/06)
We just wanted
to send you a note saying thank you so much for our recent stay
at the Scorpios hotel, we had a fantastic holiday! The hotel was
fabulous, great amenities and service - and a very friendly welcome.
If we come back to Santorini we will certainly be staying with
you again and would recommend your hotel as the place to stay.
Thank you again for your wonderful hospitality!